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Our Policies and Procedures.

Woolly Hugs’ Privacy Notice

This just explains how we collect and use the info you give us.

1.The type of personal information we collect and why we have it. We currently collect and use (process) the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details) during our craft sales. 
  • The personal information we process is provided to us directly by you to enable us to post our craft sale items. This is all we use it for.
  • We have a legitimate interest to ask for this data
  • We may share this information with Agatha Ball who packs the craft. It is sent to her via encrypted email. This is the ONLY person we may share it with. Once she has used the info it will be destroyed.

2. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for using (processing)  this information are

  • Your consent. (You are able to remove your consent at any time. You can do this by contacting Woolly Hugs on admin@woollyhugs.com or via our social media.)
  • We need it to perform a task.
  • We have a legitimate interest.

3.How we store your personal information 

  • Your information is securely stored, under two step verification.
  • We keep names and addresses for craft sales for the duration of the event and up to but no longer than a month after. We will then dispose your information by securely deleting it.

4.Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information. 
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at admin@woollyhugs.com if you wish to make a request.

5.How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at admin@woollyhugs.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Our contact details 

Name: Woolly Hugs

Registered charity address: 22, Bridgeman Road, Teddington, TW11 9AH

E-mail: admin@woollyhugs.com

 

Thank you 

 

Woolly Hugs. GDPR Compliance Policy

Woolly Hugs. GDPR Compliance Policy

Under the United Kingdom General Data Protection Regulations (UKGDPR) Woolly Hugs is required to comply with the UK-GDPR and undertakes to do so.

Woolly Hugs will ensure that all personal data that it holds will be:

  • processed lawfully, fairly and in a transparent manner;
  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
  • adequate, relevant and limited to what is necessary;
  • accurate and kept up to date;
  • kept in a form which permits identification of data subjects for no longer than is necessary;
  • processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Definitions

The definitions of terms used in this policy are the same as the definitions of those terms detailed in Article-4 of the UK-GDPR.

Data Subject

  • A data subject is an identifiable individual person about whom our Charity holds personal data.

Contact Information

  • For the purposes of this Policy, “Contact Information” means any or all of the person’s: full name (including any preferences about how they like to be called);
  • full postal address;
  • telephone and/or mobile number(s);
  • e-mail address(es);
  • social media IDs/UserNames (eg: Facebook, Skype, Hangouts, WhatsApp)

Lawful Processing

The Charity will obtain, hold and process all personal data in accordance with the UK-GDPR for the following lawful purposes. In all cases the information collected, held and processed will include Contact Information

By Consent

  • People who are interested in, and wish to be kept informed of, the activities of the Charity.

Note: this will not involve providing the person’s personal data to another organisation.

By Contract

  • The information collected will additionally contain details of:
  • The goods/services being sold to, or purchased from the Charity;
  • Bank and other details necessary and relevant to the making or receiving of payments for the goods/services being sold to, or purchased from the Charity.
  • The information provided will be held and processed solely for the purpose of managing the contract between the Charity and the person for the supply or purchase of goods/services. Ie individuals purchasing items in any of our online craft sales.
  • The information collected may additionally contain details of any particular areas of interest about which the person wishes to be kept informed.
  • The information provided will be held and processed solely for the purpose of providing the information requested by the person.

Legitimate Interest 

Volunteers, Including Trustees and Woolly Hugs admin

In order to be able to operate efficiently, effectively and economically, it is in the legitimate interests of Woolly Hugs to hold such personal information on its volunteers and trustees as will enable the Charity to communicate with its volunteers on matters relating to the operation of the charity, eg:

  • the holding of meetings;
  • providing information about the Charity’s activities – particularly those activities which, by
  • their nature, are likely to be of particular interest to individual volunteers/trustees;
  • seeking help, support and advice from volunteers/trustees, particularly where they have specific knowledge and experience;
  • ensuring that any particular needs of the volunteer/trustee are appropriately and sensitively accommodated when organising meetings and other activities of the Charity.

Individual Rights

The right to be informed 

When collecting personal information the Charity will provide to the data subject free of charge, a Privacy Policy written in clear and plain language which is concise, transparent, intelligible and easily accessible containing the following information:

  • Identity and contact details of the controller
  • Purpose of the processing and the lawful basis for the processing
  • The legitimate interests of the controller or third party, where applicable
  • Any recipient or categories of recipients of the personal data
  • Retention period or criteria used to determine the retention period
  • The existence of each of data subject’s rights
  • The right to withdraw consent at any time, where relevant
  • The right to lodge a complaint with a supervisory authority
  • if disclosure to another recipient is envisaged, at the latest, before the data are disclosed.

The Right of Access 

  • The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him/her are being processed, and, where that is the case, access to his/her personal data and the information detailed in the Charity’s relevant Privacy Policy:

The Right of Retraction 

  • The data subject shall have the right to require the controller without undue delay to rectify any inaccurate or incomplete personal data concerning him/her.

The right to erase {The right to be forgotten} 

  • Except where the data are held for purposes of legal obligation or public task, the data subject shall have the right to require the controller without undue delay to erase any personal data concerning him/her.
  • Note: This provision is also known as “The right to be forgotten”.

The right to restrict processing

  • Where there is a dispute between the data subject and the Controller about the accuracy, validity or legality of data held by the Charity the data subject shall have the right to require the controlled to cease processing the data for a reasonable period of time to allow the dispute to be resolved.

The right to data portability

  • Where data are held for purposes of consent or contract (4.1 or 4.2) the data subject shall have the right to require the controller to provide him/her with a copy in a structured, commonly used and machine-readable format of the data which he/she has provided to the controller, and have the right to transmit those data to another controller without hindrance.

The right to object

  • The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him/her which is based Public Task or Legitimate Interest including profiling based on those provisions.
  • The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
  • Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him/her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
  • Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
  • At the latest at the time of the first communication with the data subject, the right referred to in paragraphs a) and d) shall be explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information.

Rights in relation to automated decision making and profiling

  • Except where it is: a) based on the data subject’s explicit consent, or b) necessary for entering into, or performance of, a contract between the data subject and a data controller; the data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him/her or similarly significantly affects him/her.

Woolly Hugs Operational Policies and Procedures

  • Woolly Hugs is a small charity holding just a small amount of non- sensitive data on a small number of people.
  • The Trustees understand and accept their responsibility under the UK General Data Protection Regulation (UK-GDPR) to hold all personal data securely and use it only for legitimate purposes with the knowledge and approval of the data subjects.
  • By the following operational policies and procedures the Trustees undertake to uphold the principles and requirements of the UK-GDPR in a manner which is proportionate to the nature of the personal data being held by the Charity. The policies are based on the Trustees’ assessment, in good faith, of the potential impacts on both the Charity and its data subjects of the personal data held by the Charity being stolen, abused, corrupted or lost.

Data Protection Officer

  • In the considered opinion of the Trustees the scope and nature of the personal data held by the Charity is not sufficient to warrant the appointment of a Data Protection Officer.
  • Accordingly, no Data Protection Officer is appointed.

Data Controller

  • The Board of Trustees is the Data Controller for the Charity.

Data Processor

  • The Board of Trustees will appoint at least 2 and not more than 5 of its number, or other appropriate persons, to be the Data Processors for the Charity.
  • The Charity will not knowingly outsource its data processing to any third party (eg: Google G- Suite, Microsoft OneDrive) except as provided for in the section “Third Party Access to Data”.

Access to data

  • Except where necessary to pursue the legitimate purposes of the Charity, only the Data Processors shall have access to the personal data held by the Charity.

Collecting and processing Data

  • The Charity collects a variety of personal data commensurate with the variety of purposes for which the data are required in the pursuit of its charitable objects.
  • All personal data will be collected, held and processed in accordance with the relevant Data Privacy Notice provided to data subjects as part of the process of collecting the data.
  • A Data Privacy Notice will be provided, or otherwise made accessible, to all persons on whom the Charity collects, holds and processes data covered by the UK-GDPR. The Data Privacy Notice provided to data subjects will detail the nature of the data being collected, the purpose(s) for which the data are being collected and the subjects rights in relation to the Charity’s use of the data and other relevant information in compliance with the prevailing UK-GDPR requirements.

IT and data protection

  • None of the Charity’s volunteer Trustees are data protection professionals;
  • It would be a disproportionate use of charitable funds to employ a data protection professional, given the scale and nature of the personal data held by the Charity;
  • The Trustees will seek appropriate professional advice commensurate with its data protection requirement whenever, they are planning to make significant changes to the ways in which they process personal data, there is any national publicity about new risks (eg: cyber attacks), any material changes to the UK-GDPR are proposed or have been made which might adversely compromise the Charity’s legitimate processing of personal data covered by the UK-GDPR.
  • Personal data will never be transmitted electronically (eg: by e-mail) unless securely encrypted.

Data processing Equipment 

  • The scale and nature of the personal data held by the Charity is not sufficient to justify the Charity purchasing dedicated computers for the processing of personal data.

Data Processing Location

  • Data Processors shall only process the Charity’s personal data in a secure location, and not in any public place, eg: locations whether the data could be overlooked by others, or the removable data storage devices would be susceptible to loss or theft.
  • Computers/laptops in use for data processing will not be left unattended at any time.

Obsolete or Dysfunctional Equipment

(Disposal of Removable Storage Media)

Equipment used to hold personal data, whether permanently or as interim working copies, which come to the end of their useful working life, or become dysfunctional, shall be disposed of in a manner which ensures that any residual personal data held on the equipment cannot be recovered by unauthorised persons.

Inasmuch as:

  • this will be a relatively infrequent occurrence;
  • techniques for data recovery and destruction are constantly evolving;
  • none of the Trustees have relevant up-to-date expert knowledge of data cleansing;

equipment which becomes obsolete or dysfunctional shall not be disposed immediately. Instead it will be stored securely while up-to-date expert advice on the most appropriate methods for its data cleansing and disposal can be sought and implemented.

Data Subjects

In compliance with the UK-GDPR Woolly Hugs will give data subjects the following rights. These rights will be made clear in the relevant Data Privacy Notice provided to data subjects:

The right to be informed; 

The right of access;

The right to rectification; 

The right of erasure. Also referred to as “The right to be forgotten”

The right to restrict processing; 

The right to data portability;

The right to object;

The right not to be subjected to automated decision making, including profiling.

Rights of Access, Rectification and Erasure

  • Data subjects will be clearly informed of their right to access their personal data and to request that any errors or omissions be corrected promptly.
  • Such access shall be given and the correction of errors or omissions shall be made free of charge provided that such requests are reasonable and not trivial or vexatious.
  • There is no prescribed format for making such requests provided that:
  • a) the request is made in writing, signed & dated by the data subject (or their legal representative);
  • b) the data claimed to be in error or missing are clearly and unambiguously identified;
  • c) the corrected or added data are clear and declared by the subject to be complete and accurate.
  • It will be explained to subjects who make a request to access their data and/or to have errors or omissions corrected, or that their data be erased, that, while their requests will be actioned as soon as is practical there may be delays where the appropriate volunteers or staff to deal with the request do not work on every normal weekday.
  • Where a data subject requests that their data be rectified or erased the Data Controller and Data Processor will ensure that the rectifications or erasure will be applied to all copies of the subject’s personal data including those copies which are in the hands of a Third Party for authorised data processing.

Right of Portability

  • The Charity will only provide copies of personal data to the subject (or the subject’s legal representative) on written request.

Data Retention Policy

  • Personal data shall not be retained for longer than:
  • a) In the case of data held by subject consent:
  • the period for which the subject consented to the Charity holding their data;
  • b) in the case of data held by legitimate interest of the charity:
  • the period for which that legitimate interest applies. For example: in the case of data subjects who held a role, such as a volunteer, with the Charity the retention period is that for which the Charity reasonably has a legitimate interest in being able to identify that individual’s role in the event of any retrospective query about it;
  • c) in the case of data held by legal obligation:
  • the period for which the Charity is legally obliged to retain those data.

NB. The Charity shall regularly – not less than every 6 months – review the personal data which it holds and remove any data where retention is no longer justified. Such removal shall be made as soon as is reasonably practical, and in any case no longer than 20 working days (of the relevant Data Processor) after retention of the data was identified as no longer justified.

Woolly Hugs Privacy Impact Assessment

Trustees’Data

  • The volume of personal data is very low – less than 5 individuals
  • The sensitivity of the data is low-moderate: the most sensitive data being date of birth, previous names and previous addresses;
  • The risk of data breach is small as the data are rarely used, with the majority of the data being held for a combination of legal obligation and legitimate interest.

Overall impact: LOW

Volunteers’/Members’Data

  • The volume of personal data is low,
  • The sensitivity of the data is low: the most sensitive data being an e-mail address; 
  • The risk of data breach is small,

Overall impact: LOW

Supporters’& Enquirers’Data

The volume of personal data is low.

The sensitivity of the data is low: the most sensitive data being an e-mail address; The risk of data breach is small.

Overall impact: LOW

Third Party Access to Data

  • Under no circumstance will Woolly Hugs share with, sell or otherwise make available to Third Parties any personal data except where it is necessary and unavoidable to do so in pursuit of its charitable objects as authorised by the Data Controller.
  • Whenever possible, data subjects will be informed in advance of the necessity to share their personal data with a Third Party in pursuit of the Charity’s objects.
  • Before sharing personal data with a Third Party the Charity will take all reasonable steps to verify that the Third Party is, itself, compliant with the provisions of the UK-GDPR and confirmed in a written contract. The contract will specify that: 
  • The Charity is the owner of the data;
  • The Third Party will hold and process all data shared with it exclusively as specified by the instructions of the Data Controller;
  • The Third Party will not use the data for its own purposes;
  • The Third Party will adopt prevailing industry standard best practice to ensure that the data are held securely and protected from theft, corruption or loss;
  • The Third Party will be responsible for the consequences of any theft, breach, corruption or loss of the Charity’s data (including any fines or other penalties imposed by the Information Commissioner’s Office) unless such theft, breach, corruption or loss was a direct and unavoidable consequence of the Third Party complying with the data processing instructions of the Data Controller
  • The Third Party will not share the data, or the results of any analysis or other processing of the data with any other party without the explicit written permission of the Data Controller;
  • The Third Party will securely delete all data that it holds on behalf of the Charity once the purpose of processing the data has been accomplished.
  • The Charity does not, and will not, transfer personal data out of the UK.

Data Breach

  • In the event of any data breach coming to the attention of the Data Controller the Trustees will immediately notify the Information Commission’s Office.
  • In the event that full details of the nature and consequences of the data breach are not immediately accessible (eg: because Data Processors do not work on every normal weekday) the Trustees will bring that to the attention of the Information Commissioner’s Office and undertake to forward the relevant information as soon as it becomes available.

Privacy Policy & Privacy Notices

  • The Charity will have a Privacy Policy (Appendix 1) and appropriate Privacy Notices which it will make available to everyone on whom it holds and processes personal data.
  • In the case of data obtained directly from the data subject, the Privacy Notice will be provided at the time the data are obtained.
  • In the case that the data are not obtained directly from the data subject, the Privacy Notice will be provided within a reasonable period of the Charity having obtained the data (within one month), or,
  • if the data are used to communicate with the data subject, at the latest, when the first communication takes place; or
  • if disclosure to another recipient is envisaged, at the latest, before the data are disclosed.

Reviewed January 2024 LB/SV

Copyright © 2024 Woolly Hugs. Charity registration number: 1167411. All rights reserved.